We guarantee satisfaction with every order. If you are not completely satisfied with the quality of our product or with our service, simply return your order within 30 days for a full refund on the price of the item(s) you ordered.
At Lunares Home, we take great pride in the quality and handiwork of our artisans. All of our products are hand made in our family owned factories. Slight imperfections in the finish are natural and we think they add to the beauty and sophistication of the product. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement.
Items must be in perfect condition and must include all of their original packaging. An original sales receipt, gift receipt or packing slip issued by Lunares Home is required for a refund. Upon return, your item(s) will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state laws.
To return an item by mail, enclose the packing slip from your order and mail it to the address listed below. Pack your return securely and be sure to ship it via insured US Mail or UPS Ground. Retain your shipping receipt for your records.