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Satisfaction Guarantee
We guarantee satisfaction with every order. If you are not completely satisfied with the quality of our product or with our service, just return your order within 30 days for a full refund on the price of the item(s) you ordered. You can also email or call our Customer Service if you have any questions or concerns, and we’ll make it right. Guaranteed. Please give us a try – we promise you’ll be thrilled.
Return Policy
If you are not completely satisfied with the quality of our product or with our service, just return your order within 30 days for a full refund on the price of the item(s) you ordered. Shipping charges are not refundable unless the return is a result of our error.
Please email us at service@lunareshome.com or call us at 415-621-0764 to let us know to expect your return and see if we can make it right. Send returns to:
Lunares Home
Attn: Product Returns
2170 Folsom Street
San Francisco, CA 94110
Your refund will be processed immediately when your return is received.
Shipping Policy
We typically ship orders within 2-5 business days, Monday-Friday. We use FedEx for all shipments and we will provide a FedEx tracking number in your shipping confirmation email. On our website, we can only accept orders for FedEx Ground delivery to US addresses - including Puerto Rico and the US Virgin Islands. However, we can upgrade to FedEx 2-day or Overnight as well as ship to other countries -- just email us at service@lunareshome.com with your delivery postal code and the items you want and we'll provide you with a custom quote on the shipping cost.
 Map with Shipment Transit Times
Our FedEx Ground shipping rates to US addresses are as follows:
| Order Amount |
Shipping Charge
(except HI/AK/PR/VI) |
Shipping Charge
for HI/AK/PR/VI only |
| up to $50 |
$6.99 |
$16.99 |
| $50 - $100 |
$12.99 |
$22.99 |
| $100 - $150 |
$14.99 |
$24.99 |
| $150 - $200 |
$19.99 |
$29.99 |
| $200 - $250 |
$24.99 |
$34.99 |
| $250 - $300 |
$29.99 |
$39.99 |
| $300 - $350 |
$34.99 |
$44.99 |
| $350 - $400 |
$39.99 |
$49.99 |
| $400 - $450 |
$44.99 |
$54.99 |
| $450 - $500 |
$49.99 |
$59.99 |
| $500 & up |
$54.99 |
$64.99 |
For non-US addresses and/or expedited shipping, email service@lunareshome.com
with your postal code and desired items and we'll provide you with a custom quote.
For shipments to Hawaii, Alaska, Puerto Rico or the US Virgin Islands, the standard shipping charge will be increased by $10 as shown due to higher shipping costs with FedEx. The shipping charge for your order will also be shown on the final order review page before you submit your order.
Sales Tax Policy
We do not charge sales tax on orders shipped to addresses outside of California. Orders to California addresses will include 8.25% sales tax.
Privacy Policy
Lunares Home is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to service@lunareshome.com with "unsubscribe" as the subject line. Lunares Home does not sell, trade or rent your personal information to others.
Still Have Questions?
Call us at 415-621-0764 or email service@lunareshome.com. We'll be happy to help. |
